Return and warranty policies
Vurtego Pogo Stick
RETURNS AND EXCHANGES
All sales are backed with a 30 day no questions asked return period. Just proceed via our Returns Center letting us know you’d like to return it. We’ll get back to you with the mailing address. From there, just package your order up and sent it back. Once we get it we’ll refund your money.
We typically charge a $25 restocking fee for returns which covers our need to replace parts and refurbish the stick to sell as a used model. If your return is in perfect condition with no perceptible scratches or signs of use, we’ll refund your entire purchase less the cost of shipping.
If you cancel the delivery, the refund will be executed as usually upon the arrival of the parcel back to the warehouse. The shipping cost is non-refundable. The return shipping fee will be also kept from the full refund.
In the case that you purchased the wrong size and would like to replace it with a new one, just get in touch with us. Send your stick back to us and we’ll send a new one in its place. Keep in mind that depending on the condition of your stick we may need to charge a small restocking fee.
Every single pogo stick is hand-crafted in California, US. Then the item is inspected and bounce tested each one prior to boxing and shipping them out. Because of that, our rejects are very low.
Our pogo sticks comes with a 1 year warranty on parts. During that year we will replace or repair any part on your pogo stick that breaks or is defective. Damage due to misuse or modifications is excluded from the warranty.
Handlebars are excluded from the warranty because they are designed to give way in order to help prevent potential injuries.
The warranty does not transfer ownership and is only valid with proof of ownership. If you sell the pogo stick to to another person the warranty will not apply to them.
Most issues that do occur in the lifetime of our sticks are pretty easily fixed with a phone call and maybe a small replacement part (o-ring, shock absorber…). From time to time, we do have sticks out there that people can’t repair on their own, which we’ll repair for free within the warranty period.
Please save the original packaging and invoices until the end of the warranty period.
HOW TO CLAIM A WARRANTY
- Please contact us via firstname.lastname@example.org and describe the issue
- Send us a short description about the claim including photos, video.
- We`ll come back to you the fastest time possible and resolve the issue.